Frequently Asked Questions


Select a question below to find out more about how we work:

What is a Chartered Physiotherapist? And why is it important to be Health Professions Council (HPC) registered?

Physiotherapists are members of the Chartered Society of Physiotherapists. This is the professional body whose guidelines and codes of practice we adhere to when becoming a member. Being HPC registered means that health professionals are genuine, meet and maintain national standards. This offers the public protection and security that they are consulting a competent and professional clinician. 

Do I need a referral from my Doctor?

No. It is not necessary for you to see your GP prior to making an appointment. In certain cases dependent on your condition or personal medical history I may advise you to consult your doctor.

How do I make an appointment?

Appointments can be easily made by telephoning Sarah on 07943 129217.  There is a 24 hour answerphone. Please be aware that I am unable to take calls whilst treating clients.  Therefore, please leave a message, including your name and contact number and I will return your call as soon as I can.

How soon can I be seen?

In normal circumstances I am able to offer an appointment within the working week. Often availability is within 48 hours.

What should I wear?

Loose, comfortable clothing is advised. In order that I can assess and treat you properly I may ask that you remove any necessary clothing.

For a back, hip or knee examination I would recommend for your comfort shorts or skirt.

For upper back, neck or shoulder examination I would recommend ladies to wear a thin strapped top if possible.

Do I need to provide anything for your visit?

I will bring all necessary equipment with me including a portable treatment couch and clean linen. It would be helpful if you could clear an area, to enable the couch to be erected safely, prior to my visit.

For your comfort please provide a couple of pillows for use during examination and treatment.

How can I pay?

Payment can only be made by cash or cheque. Follow-up treatment sessions may require payment in advance at the time of booking the appointment.

Can I claim through my medical insurance?

Unfortunately I do not know the answer to this. The details of your insurance policy are between yourself and the insurance company. It would be best to find out the details before you make an appointment. 

Do I have to pay travel costs, on top of the consultation fees?

All fees are inclusive of travel costs providing you are located within a 10 mile radius of Burton-on-Trent.

For appointments between 10 and 20 mile radius of Burton there will be an additional cost of  £5 per appointment .

Am I able to come to you for a consultation?

No. I do not have clinic premises at present. I can only offer consultations in your own home or location of your choice.

What is the difference between a Physiotherapist and a Chiropractor?

Physiotherapy and Chiropractic professions are different although we do see and treat similar conditions. Chiropractors tend to treat spinal problems and can use a lot of manipulation. Physiotherapists treat most musculoskeletal conditions including spinal problems. Physiotherapists use a wide range of different treatment techniques which can include manipulation where appropriate. Physiotherapy will include advice on self- management of the condition and education in specific rehabilitation exercises.

I'm not sure whether I need physio, how do I know if you can help me?

I am more than happy for you to call and discuss your condition, and offer advice on the best course of action. Please call Sarah on 07943 129217.

Chartered Society of Physiotherapy Health Professions Council Registered Physio First